Student Assistant - IT Software Support

Job Title: Student Assistant 

Employer Name: IT- Software Support 

Contact: Cheryl Ahrens – ahrenscs@mst.edu 

Application Deadline: Posted Until Filled 

Employment Start Date: As soon as possible 

Basic Function & Responsibilities 

The IT Software Support team is looking for bright, self-motivated, and curious individuals to help with supporting all software management tasks, including data management, software troubleshooting, communications, and documentation. 

Job Description 

• Acquisition of required legal and security documentation for software 

• Maintain, transfer, and update software records in multiple locations 

• Email folders 

• Spreadsheets 

• Internal database system (SWAM) 

• Update the ticketing system with information for customers, Software Management team members, and other IT teams 

• Evaluate the software intake questionnaire for missing information needed to complete the request 

• Create knowledge base articles and training documentation 

• Other office, administrative, or computer-related support duties as assigned 

Qualifications 

• Substantial communication, organizational, and time management skills 

• Ability to pay attention to detail 

• Ability to analyze and update data in a timely manner 

• Ability to download, install, and test software applications when required 

• Basic knowledge of Microsoft Power Automate and Microsoft Forms, and the ability to use (optional but preferred) 

Schedule 

• 12-20 hours per week during the semester 

• 35-40 hours per week during breaks (spring, summer, etc.) 

• The standard schedule is between 8 am-5 pm, but the hours are flexible 

• Availability over the summer is desired