STUDENT ASSISTANT

Job Description:  

Dependent on job/team assignment, this position will be responsible for the following:    

• Provide exemplary customer service  

• Provide technical support via chat, email, or in person  

• Troubleshoot both hardware and software for campus.  

• Responsible for the setup, configuration, installation, and data migration of new and existing computers and equipment for users. e.g. Dell, Apple, VoIP Phones, and printers.  

• Removal of retired equipment as requested. 

• Pickup and deliver items for full-time staff.  

• Move computer equipment to other S&T locations. 

• Training provided. 

Qualifications:  

• Proficient in professional communication, including in-person, over the phone, via chat, and through email. 

• Ability to prioritize tasks and manage time efficiently.  

• Willingness to work as a team with other IT staff and student employees. 

• Basic experience with windows operating systems   

• No work experience required.  

Desired Skills:   

• Knowledge of Windows Operating System internal (system files, registry, etc.)  

• Possess the ability to effectively and empathetically address customer needs. 

• Expertise in hardware and software problem solving. 

• Able to follow both written and verbal directions.   

Schedule:    

• 10-20 hours per week during the semester  

• 35-40 hours per week during breaks (spring, summer, etc.)  

Applications Instructions:  

• Our initial review of candidates will begin immediately, with interviews scheduled for the next few weeks of the Spring Semester.