IT- Student Assistant

Job Description

• Acquisition of required legal and security documentation for software
• Maintain, transfer, and update software records in multiple locations
  • Email folders
  • Spreadsheets
  • Internal database system (SWAM)
• Update the ticketing system with information for customers, Software Management team members, and other IT teams
• Evaluate the software intake questionnaire for missing information needed to complete the request
• Create knowledge base articles and training documentation
• Receive and inventory computer related purchases for campus
• Other office, administrative, or computer-related support duties as assigned

Qualifications

• Substantial communication, organizational, and time management skills
• Ability to pay attention to detail
• Ability to analyze and update data in a timely manner
• Ability to download, install, and test software applications when required
• Basic knowledge of Microsoft Power Automate and Microsoft Forms, and the ability to use (optional but preferred)
• Capability to lift or maneuver objects up to 25lbs

Schedule

• 12-20 hours per week during the semester
• 35-40 hours per week during breaks (spring, summer, etc.)
• The standard schedule is between 8 am-5 pm, but the hours are flexible
• Availability over the summer is desired
• Must be available to commute/work at the Phelps Health Annex location or other on-campus locations as assigned.